Shipping and Return Policy
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Shipping and Return Policy
Effective Date: 27.02.2025
At CreativeFurn Furniture, we strive to provide our customers with a smooth and efficient shopping experience. Please read our shipping and return policy carefully to understand our terms.
Shipping Policy
- Delivery Process: Orders will be processed and dispatched once full payment has been received.
- Delivery Fee: A standard delivery fee of R450 applies to all deliveries within Johannesburg.
- Delivery Timeframe: Estimated delivery time will be provided upon order confirmation and may vary depending on stock availability and location.
- Delivery Areas: We currently deliver within Johannesburg. For deliveries outside this area, additional charges and delivery times may apply.
- Inspection Upon Delivery: Customers are encouraged to inspect their goods upon delivery and report any visible damages immediately.
Return Policy
- Faulty Goods: If a product is found to be faulty, it must be returned within 7 days of purchase for a refund or exchange.
- Return Conditions: Items must be in their original packaging and unused to qualify for a return.
- Non-Returnable Items: Custom-made or personalized items cannot be returned unless they are defective.
- Return Process: To initiate a return, please contact our customer support at [Insert Contact Email] or call us at [Insert Contact Number].
- Refunds: Refunds will be processed within 7-10 business days after the returned item is inspected and approved.
- Return Shipping: Customers may be responsible for return shipping costs unless the item is faulty or incorrect.
For further inquiries regarding our shipping and return policy, please reach out to us at:
CreativeFurn Furniture
Website: https://creativefurn.co.za
Email: admin@creativefurn.co.za
Phone: 061 406 5111