Shipping and Return Policy

Effective Date: 27.02.2025

At CreativeFurn Furniture, we strive to provide our customers with a smooth and efficient shopping experience. Please read our shipping and return policy carefully to understand our terms.

Shipping Policy

  • Delivery Process: Orders will be processed and dispatched once full payment has been received.
  • Delivery Fee: A standard delivery fee of R450 applies to all deliveries within Johannesburg.
  • Delivery Timeframe: Estimated delivery time will be provided upon order confirmation and may vary depending on stock availability and location.
  • Delivery Areas: We currently deliver within Johannesburg. For deliveries outside this area, additional charges and delivery times may apply.
  • Inspection Upon Delivery: Customers are encouraged to inspect their goods upon delivery and report any visible damages immediately.

Return Policy

  • Faulty Goods: If a product is found to be faulty, it must be returned within 7 days of purchase for a refund or exchange.
  • Return Conditions: Items must be in their original packaging and unused to qualify for a return.
  • Non-Returnable Items: Custom-made or personalized items cannot be returned unless they are defective.
  • Return Process: To initiate a return, please contact our customer support at [Insert Contact Email] or call us at [Insert Contact Number].
  • Refunds: Refunds will be processed within 7-10 business days after the returned item is inspected and approved.
  • Return Shipping: Customers may be responsible for return shipping costs unless the item is faulty or incorrect.

For further inquiries regarding our shipping and return policy, please reach out to us at:

CreativeFurn Furniture
Website: https://creativefurn.co.za
Email: admin@creativefurn.co.za
Phone: 061 406 5111